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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is click the Help button, which is present on each page. A popup will show up. It includes comprehensive information about all the actions that you can carry out on that particular page. Each context menu shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive collection of instructional video clips describing how to use our web hosting Control Panel. They're created for those of you who want to see how things are being done rather than only reading articles. Thus, anyone can quickly become familiar with our Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the answer you need, take a look at our extensive Frequently Asked Questions section, which comprises questions asked by real people and provides practical solutions. We regulary "revamp" our FAQ database with new Q&A's in an attempt to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can contact our fantastic team of tech support engineers available 24/7/365 and ready to help you with any problem. Each support ticket you send will be responded to in less than one hour (the average response time is about 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 100269

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com